Contact Us

Welcome to the needl shop contact page. We are happy that you reached out. Whether you have a question about our games, need help with your account, want to report a bug, or would like to share feedback, our team is here to help.

How to reach us
Email
For all inquiries please send an email to
needlofficial at gmail dot com

Support form
If you prefer to use a contact form visit the contact section on the needl shop website and fill in your name email and message. Provide as much detail as possible so we can resolve your request quickly.

What to include in your message
When contacting us please include the following information when relevant
Your in game name or account email
A clear description of the issue or question
Steps to reproduce a bug or the date and time the problem occurred
Screenshots or links that help explain the problem
Any order or transaction reference if your question concerns a purchase

Support response time
Our team reviews messages during normal business hours Monday through Friday. We aim to respond to general inquiries within two business days. For complex issues or detailed technical problems response may take longer but we will keep you updated.

Help with purchases
If your message is about a purchase please include the order details payment method and the date of the transaction. This helps us locate your record and provide a faster resolution.

Reporting abuse or violation
If you need to report abusive behavior in a game or a violation of our terms please include usernames involved timestamps and any supporting evidence. We take reports of abuse seriously and will investigate promptly.

Feedback and suggestions
We love hearing from players. If you have ideas for new features improvements or content please share them. Your feedback helps shape future updates and makes needl shop better for everyone.

Privacy and security
We handle all inquiries in accordance with our privacy practices. Do not share passwords or sensitive payment details in an email. If we need confidential information we will provide a secure way to share it.

Thank you
Thank you for being part of the needl shop community. We appreciate your support and will do our best to assist you. If you do not receive a reply after a reasonable amount of time please resend your message to needlofficial at gmail dot com